Posted by & filed under Business, Case Studies, Uncategorized.

CASE STUDY: Hartford Seminary

IP Genie Delivers Peace of Mind to Hartford Seminary

Hartford Seminary

THE SITUATION

In spite of its modern architecture, Hartford Seminary is one of the oldest, continuously run seminaries in the United States dating back to 1833. Their phone system was old, too. So old in fact, that when their antiquated phone system broke down, no one was able to make or receive calls for days because technicians had difficulty finding replacement parts in order to make repairs.

Hartford Seminary required a new phone system that was — above all else — reliable.

THE APPROACH

Genie Innovations, Inc. (IP Genie) assessed the overall situation, the seminary’s phone system needs, and its Internet connectivity. IP Genie determined there was access to a high-speed fiberoptic connection via the Connecticut Education Network (CEN).

Working with Hartford Seminary IT Director Ann Crawford, IP Genie designed and installed a premise-based VOIP solution, which automatically included redundancy, so the seminary will never lose the ability to make or receive calls again.

THE OUTCOME

IP Genie delivered a reliable, scalable and secure VOIP telephone system to Hartford Seminary — along with peace of mind.

Crawford commented, “As well as reliability, the new IP Genie phone system gives us more flexibility. We can easily make changes when we need to. What a relief to no longer worry that we could lose phone service and be unable to re-establish it! Moving to a modern, reliable service crosses one worry completely off our list.”

The IP Genie system:

  • Added convenience and productivity features including Caller ID, Voicemail to Email, Conferencing, an easy Greeting Change mode, and building-to-building paging capabilities
  • Improved call quality with high-definition voice telephone calls
  • Self PBX administration for easy in-house “adds, moves and changes” requests
  • Reduced long-distance dialing costs
  • Provided failover protection in the event of power outages

Posted by & filed under Case Studies, Municipalities, Schools, Libraries, Uncategorized.

IP Genie Reduces VOIP Maintenance Costs for Simsbury Public Library

Simsbury Public Library

THE SITUATION

When it comes to technology, the Town of Simsbury and Simsbury Public Library administrators are very forward thinking. The town invested in fiberoptic cable, which added lightning speed Internet connectivity to its municipality. And in 2010, the library installed a VOIP telephone system, which served them well for many years. But maintenance costs increased as time went on, adversely impacting the library’s budget.

Simsbury Public Library needed to replace its older system with one that didn’t require expensive maintenance costs — and without giving up any VOIP features.

THE APPROACH

Genie Innovations, Inc. (IP Genie) worked with Town of Simsbury IT Manager Rick Bazzano to discuss the library’s requirements. IP Genie designed and installed a state-of-the-art Genie Hosted VOIP solution, which eliminated additional maintenance costs and took advantage of the town’s high-speed fiberoptic connection via the Connecticut Education Network (CEN).

Bazzano added, “Our library is a very important part of our Town’s infrastructure and a center of community programs and services. It is a forward facing “customer service center” that demands telephony services and features that can be easily managed and priced appropriately. IP Genie’s Hosted VOIP system provided us with lower initiation costs as well as an attractive monthly recurring charge that encompassed all the services and support we needed.”

THE OUTCOME

IP Genie met one of the library’s top priorities of reducing maintenance expenses since IP Genie’s monthly fee includes maintenance at no additional cost. With a scalable and secure hosted solution, the library will never experience the dilemma of owning outdated equipment.

The IP Genie system:

    • Added convenience and productivity features including 911 support services, Caller ID, Voicemail to Email, Conferencing, an easy Greeting Change mode, and building-to-building paging capabilities
    • Improved call quality with high-definition voice telephone calls
    • Significantly reduced ongoing vendor expenses with self administration of a Genie Hosted PBX for easy in-house “adds, moves and changes”
    • Reduced long-distance dialing costs
    • Provided failover protection in the event of power outages

Posted by & filed under Business, Uncategorized.

2018 and 2017 Largest VOIP Provider by Hartford Business JournalFor two years in a row, Hartford Business Journal has recognized IP Genie as the Largest VOIP Provider in Connecticut.

Since 2009, IP Genie has been providing municipalities, schools, libraries, non-profit organizations and businesses with top-tier VOIP telephony solutions that are flexible, secure and affordable.